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Terms and Conditions That Protect Your Account

When you open an account with bima 12.com, you're entering into a straightforward agreement that outlines how deposits through DANA, OVO, GoPay and QRIS work, how withdrawals are…

Account Creation RulesPayment and Withdrawal TermsGame Play Conduct
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bima 12.com Terms and Conditions That Protect Your Account
GET HELP WITH TERMS

How to Reach Us About Your Agreement

Live Chat Open the chat tab in your account lobby or on our homepage. Our support team is available seven days a week from 08:00 to 23:00 Western Indonesia Time to answer questions about your account terms, deposit holds or withdrawal status.
Email Support Send your question to [email protected]. Include your account username and a clear description of your concern. We respond to policy questions within 24 hours on business days and within 48 hours on weekends.
Account Settings Log in, navigate to Account > Settings > Legal & Policy, and you can view the full current terms. Any updates to the agreement are notified via email and posted here at least 30 days before they take effect.
YOUR DATA AND SECURITY

How We Handle Your Information Under These Terms

Account Data Protection

Your account credentials, deposit history and withdrawal records are encrypted end-to-end. We store this data only as long as your account remains active plus seven years for regulatory audit purposes. You may request a full data export by contacting support; we'll provide it within 14 days.

Payment Method Security

When you deposit via DANA, OVO, GoPay or QRIS, your payment details are handled by the respective payment provider, not stored on our servers. We retain only a reference to confirm the transaction. Each deposit is logged in your wallet and cannot be altered retroactively.

Withdrawal Verification

Before we release a withdrawal, we verify your account status, check for any breach of conduct terms and confirm your registered payment method matches your withdrawal destination. This process ensures only you can withdraw your funds.

Cookies and Tracking

Our site uses cookies to keep you logged in, remember your preferences and measure how you use the lobby. You can adjust cookie settings in your browser; disabling them may affect your ability to play live tables or place bets in real time.

Account Closure and Disputes

If you close your account, all pending bets are settled according to game rules; your wallet balance is returned to your registered payment method within three business days. Disputes over game outcomes or terms must be filed within 90 days of the incident.

Contact for Policy Changes

Amendments to these terms are effective 30 days after email notification. To challenge a change or request clarification, email [email protected] with your account number and specific concern. We review policy objections within 10 business days.

Your Questions About Terms and Conduct

No. Our terms prohibit access via VPN, bot software or unauthorized third-party tools. These measures protect your account from fraud and comply with our hosting region requirements. You can access bima 12.com directly via web browser or our native mobile app on Android or iOS from any location where local law permits.

Chargebacks and payment disputes are serious violations of our terms. If you dispute a transaction after funds have been credited to your account or a withdrawal has been processed, your account will be locked pending investigation. We may withhold winnings or close your account permanently. Always contact our support team first if there's an issue.

Live table bets and sportsbook wagers settle according to the game or event timeline — live tables close the bet when the dealer spins or the hand concludes; sportsbook markets settle when the match or race ends. You cannot cancel a bet once it's locked into the game. Slot spins resolve instantly when you click spin.

No. Your account is strictly personal and non-transferable. Sharing your login credentials violates these terms and risks your funds. If we detect account sharing or suspicious activity, we may suspend or close the account and forfeit the balance. Each player must have their own account.

Visit Account > Settings > Closure to request permanent closure. Any outstanding bets are settled by game rules first. Your wallet balance is then refunded to your original deposit method — DANA, OVO, GoPay or QRIS — within three business days. You can reopen your account after 30 days.

These terms apply where local law permits. Access, game availability and payment methods may differ by region within Indonesia. Check your account's regional settings or contact support to confirm what applies to your location. If you move to a region where play is not permitted, your account will be locked.

Log any discrepancy within 48 hours by opening live chat or emailing support with your account number and game reference ID. Our team will review the game logs from the provider and your transaction history. If an error is confirmed, we'll correct your balance immediately and notify you of the fix.

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