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Privacy at bima 12.com – Your Account, Your Control

When you open an account with us, your personal information stays secure and never shared without your permission.

Account verification onlyPayment data encryptedNo third-party salesIndonesia-based support
bima 12.com Privacy at bima 12.com – Your Account, Your Control
GET IN TOUCH

How to Ask About Your Data

If you want to know what we hold on file, request a correction or ask us to delete something, reach out through the channels below.

Live Chat Open a ticket from your account dashboard. Available weekdays 08:00–22:00 WIB. We aim to reply within 2 hours during those windows.
Email Support Send your request to [email protected]. Include your account email and what you're asking. We'll confirm receipt and follow up within 24 hours.
Account Settings Visit your account Privacy & Security tab to review stored data, update contact details and manage cookie preferences without needing to contact us.
SECURITY & DATA HANDLING

How We Keep Your Information Safe

Your account is encrypted end-to-end, meaning data moves securely between your device and our servers.

Encryption

All logins and deposits are encrypted with SSL 256-bit certificates. Even if someone intercepts the signal, they cannot read your payment or personal details.

Payment Security

We never store your DANA, OVO, GoPay or QRIS credentials. Deposits are tokenized—we keep a secure reference, not your actual login or card details.

Fraud Prevention

Every withdrawal request is checked against your account history and identity. Large or unusual transfers trigger manual review before we process them.

Data Retention

We keep transaction records for 7 years to comply with Indonesia tax law. Your game history stays in your account until you request deletion.

Cookie Consent

We use cookies for site functionality, analytics and security. You can manage cookie preferences in your account settings or browser at any time.

Account Closure

Close your account anytime from Settings. We delete your personal data within 90 days, keeping only tax and legal records as required by Indonesia law.

Privacy Policy FAQ

No. We do not sell or lease your personal information to third parties. We only share data with payment processors (DANA, OVO, GoPay, QRIS) to process your transactions, and with law enforcement if required by Indonesia law.

When you request a payout to your DANA, OVO, GoPay or QRIS account, we verify your identity and account balance first. The transaction is processed within 1–5 minutes. We keep a record of every withdrawal for your security and ours.

Your account remains active for 12 months of inactivity. During that time, we retain all your data. If you delete your account, we remove personal details within 90 days but keep transaction records for 7 years as required by Indonesia tax law.

Yes. Log in to your account, go to Privacy & Security and select Export Account Data. We'll email you a full record of your personal info, transactions and account history within 3 business days.

The bima 12.com app uses the same SSL encryption as the website. Your DANA, OVO, GoPay or QRIS details are never cached on your device. Every login and deposit requires fresh authentication.

Change your password immediately from Account Settings. If you notice unauthorized activity, contact our live chat team or email [email protected]. We'll freeze your account pending investigation and restore it once verified.

Yes, for site security and analytics. Functional cookies keep you logged in and prevent fraud. Analytics cookies show us how you navigate the lobby so we can improve the experience. You can disable tracking cookies in your account Privacy tab.